My XBox One Elite controller started acting up (after 1500+ hours of use), with the left stick sometimes not registering forward moves, and sometimes moving forward without me touching it.
I went online to XBox support, described my problem in a chat session, immediately got UPS documents for a free return from Norway to Germany, shipped it off Monday, October 3rd, and today my replacement from Germany arrived in my mailbox – complete with casing, extra knobs and paddles – free of charge.
That is what I call good support, Microsoft!
Lars Fosdal 
Just gotta love when things turns out like that
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you must have great karma!
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Dorin Duminica I certainly hope so 🙂
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You play at least 4 hour every single day on average? You can’t have wife and kids, lol 😉
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Geir Eivind Mork Not every single day, and sometimes I binge on gaming. I have a wife who works shifts – and adult kids 🙂
Being a programmer, I do my “heavy lifting” with my brain. For me, gaming is therapeutic. It clears my mind after a hard day at work.
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