My XBox One Elite controller started acting up (after 1500+ hours of use), with the left stick sometimes not…

My XBox One Elite controller started acting up (after 1500+ hours of use), with the left stick sometimes not registering forward moves, and sometimes moving forward without me touching it.

I went online to XBox support, described my problem in a chat session, immediately got UPS documents for a free return from Norway to Germany, shipped it off Monday, October 3rd, and today my replacement from Germany arrived in my mailbox – complete with casing, extra knobs and paddles – free of charge.

That is what I call good support, Microsoft!

https://www.microsoftstore.com/store/msusa/en_US/pdp/Xbox-Elite-Wireless-Controller/productID.319671000